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FAQ’s

Here are some of the frequently asked questions from people who are looking for a self storage unit. If you can’t find the answer to your question, please contact us at info@offerfair-self-storage.co.uk or 01424 718 169.

Q: Do I have to pay a deposit?

A: Yes, all customers are required to pay a refundable security deposit. The deposit amount is one month’s rental plus one month’s rental in advance.

Q: Can I book and enter my unit outside of business hours?

A: You can reserve and pay for a unit anytime online, however we then need to allocate you an alarm code to enter your unit, which has to be processed during working office hours. If you book a unit outside of our office hours of Monday – Friday 09:00am – 5:00pm, we will allocate your alarm code on the next working day. You can enter your unit at any time during the storage hours of Monday – Friday 8:00am – 8:00pm, Saturday 9:00am – 4:00pm and Sunday 10:00am – 2:00pm.

Q: Can you help load/unload my vehicle?

A: Unfortunately, due to our insurance policy, we are unable to assist you with loading or unloading goods from your vehicle.

Q: How can I upgrade or downgrade unit size?

A: You can upgrade or downgrade your unit size at any time. This can be done online under My Account > Units > Options, or by calling us on 01424 718 169 during our office hours.

Q: Do I have to take out insurance, or can I use my own insurance?

A: We can cover your items up to £1,000, but if the value of your items exceeds this amount, you will need to arrange your own insurance cover. We are registered with www.insurastore.com and they will be happy to provide you with a quotation.

Q: How do I cancel my reservation?

A: You can cancel your reservation online in My Account at any time or by calling our office on 01424 718 169 during our office hours.

Q: What are your opening / access times?

A: You can access your storage unit at the following times:

Monday 8am -8pm
Tuesday 8am -8pm
Wednesday 8am -8pm
Thursday 8am -8pm
Friday 8am -8pm
Saturday 9am – 4pm
Sunday 10am – 2pm

Q: What do I need to do when I want to move my items out?

A: We require 7 days written notice, by email or letter, and confirmation from you on the day you vacate, upon which any security deposit and unused rent will be returned to you.

Q: What is included in the quoted price?

A: The quote price is for the rental of the unit only. Any packaging or van hire requirements can be quoted for separately.

Q: Can my money be refunded?

A: Yes, any outstanding balance will be returned to you.

Q: How long does a contract last?

A: We rent the units on a 4 weekly basis and require just 1 weeks’ notice to vacate.

You can contact us by completing the form, calling us on 01424 718 169 or emailing us at info@offerfair-self-storage.co.uk and we will be glad to answer any enquiries you may have.


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